Terms & Conditions
These terms and conditions apply to the use of the website of Renapur owned by Renapur Ltd and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us.
“Conditions” means these terms and conditions and the “Special Conditions”
“Online Sales” means sales conducted through the Website
“Product” means a product displayed for sale on the Website
“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided
“Special Conditions” means the terms and conditions in the Product Description
“Users” means the users of the Website collectively
“User Information” means the details provided by you on registration
“We/us” means Renapur Limited. “Website” means the website located at Renapur.com or Renapur.co.uk or any subsequent URL which may replace it.
“United Kingdom” means England, Wales, Scotland and Northern Ireland
“You” means a user of the Website
“Refund” means a payment returned to your card by Renapur Ltd
Use of the Website
Payments are authorised through Shopify Payments, PayPal, Stripe or Amazon Secure Server, Your Credit Card / Debit Card details are never held on any system owned or operated by Renapur Ltd.
You warrant that: the User Information which you are required to provide is accurate and true to your knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Please read more information about Shopify Payments, PayPal’s, Amazon’s and Stripe’s secure online payment processing on our Security page.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your User Information.
We reserve the right to: modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Purchase of Products
All orders are subject to acceptance in accordance with our Order Acceptance Policy and availability. If the Product you have ordered is not available from stock you will be contacted by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty. All details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was inputted. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance Policy.
All prices are inclusive of VAT unless stated, at the current rates and are correct at the time of entering information. The total cost of your order is the price of the Products ordered plus Shipping Charges where applicable. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product. You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Despatch and Delivery
We aim to despatch your order within 1-2 working days. From dispatch, please allow at least 5 working days for delivery. Your parcel will be delivered by Royal Mail, FedEx or UPS. If you are not in to receive your order a card will be left for you to collect your parcel at your local sorting office or arrange re-delivery.
Orders not received within this time frame will not be classed as lost by the Royal Mail until 10 working days have passed since despatch. Please contact email@example.com with your order number to allow Renapur Ltd to investigate.
*NOTE* We cannot refund or replace items that the Royal Mail has lost until 10 working days have passed since the item was due to be delivered.
Orders returned by the carrier as undeliverable will be refunded, minus the original postage and packaging charges.
VAT and Duty
Orders from within the EU and under €150 are processed and shipped using the Import One-Stop-Shop (IOSS). IOSS facilitates the collection, declaration, and payment of VAT for sellers that are making distance sales of imported goods to buyers in the EU. The IOSS also makes the process easier for the buyer, who is only charged local sales VAT at the time of purchase, and therefore does not face any surprise fees when the goods are delivered.
Please note that there may be import VAT/DUTY and handling charges due on receipt of delivery from orders outside of the UK and orders over €150 from within the EU. The amount will be subject to the regulations set out by your local authorities and requested by the shipping company prior to delivery.
Refunds and Returns
Consumer Contracts Regulations 2013
In accordance with this legislation, you are entitled to cancel your order when you buy online or by phone.
You must exercise your right to cancel no longer than 14 days after the day on which you receive the goods. To exercise the right to cancel, you must inform us of your decision to cancel your order by using the ‘model cancellation form’ below
Model cancellation form
To Renapur Ltd, London Road, Ashington, West Sussex, RH20 3AX, (Email) firstname.lastname@example.org :
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*]:
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Alternatively, a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
You can notify us of cancellation by emailing: email@example.com, or call 0800 707 6883, or write to: Renapur Ltd, London Road, Ashington, West Sussex, RH20 3AX
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery.
Money Back Guarantee – All products carry a money back guarantee (not including postage incurred). Contact us on firstname.lastname@example.org or by phone on 0800 707 6883.
Refusal of Transaction
We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
We intend that these Conditions govern our relationship with you. Any changes to these Conditions must be confirmed in writing.
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of the Conditions and you agree that, save as set out below, you shall have no remedy in respect of any misrepresentation.
Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
If you have any questions, please contact email@example.com. If you are dissatisfied or if you consider that an issue has not been resolved to your satisfaction please let us know. Please contact us via email as above or telephone +44 (0) 1903 893 990
Material Copyright © 1999-2018 Renapur, London Road, Ashington, West Sussex, RH20 3AX. UK
Renapur Ltd is a company registered in England & Wales with company number 2929564
Registered Address: Cawley Priory, South Pallant, Chichester, West Sussex, United Kingdom, PO19 1SY
VAT Registration Number 644 3664 29
Telephone: +44 (0) 800 707 6883 – Fax: +44 (0) 1903 891418 – Email: firstname.lastname@example.org